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QUALIFICATION: City and Guilds NVQ Level 2 and Level 3

DURATION: The anticipated duration of this course will vary between 6/15 months depending on the level and/or funding route. 

AIM OF THE COURSE: To equip the learner with the necessary knowledge and practical skills required to work with the minimum of supervision in an office environment.

To encourage learners to use their initiative to identify and complete administration tasks.

LEVEL 2

ENTRY AND OTHER REQUIREMENTS FOR LEVEL 2:

• There are no formal entry requirements for this course and all learners are subject to an initial assessment and skill scan.

• Learners are expected to possess good communications skills.

• Learners should be literate and numerate and demonstrate an ability to work as part of a team.

• A work placement is required (which Academy of Training will help to secure) and learners will be supported by their employer.

• The employer should allow you to attend all classroom-based activities and learning sessions provided by the Academy. These provide the opportunity to develop knowledge-based skills. 

• The employer will be actively involved with planning the ongoing training and support necessary for the learner to achieve the qualification.

   

LEVEL 3

 ENTRY AND OTHER REQUIREMENTS FOR LEVEL 3:

• Entry to this programme will depend on experience and previous qualifications.

• Learners are expected to possess good communication skills.

• Learners should be literate and numerate and demonstrate an ability to work as part of a team.

• You will need to be employed at the appropriate level.

• The employer should allow you to attend all classroom-based activities and learning sessions provided by the Academy. These provide the opportunity to develop knowledge-based skills.

• The employer will be actively involved with planning the ongoing training and support necessary for the learner to achieve the qualification.

WHAT YOU WILL LEARN:

To work independently in an office environment

The necessary skills for planning, organising and improving your work

To communicate effectively using the telephone, e-mail, and fax

ICT competence

General office work

DELIVERY:

Flexible teaching and learning programmes designed to suit individual and business needs

On and off the job training and assessment

ASSESSMENT:

Assessment is by observation of the learner on the job, by portfolio monitoring and by both oral and written questioning. There is a multiple choice test for the technical certificate.